Privacy policy

Who we are

The website heterim.com is operated by Kmo Shetzarich - Building Permits (“we”, “the Company”). For any privacy question you may write to office@heterim.com or call 072-3944444.

What information is collected

• Information you provide - name, telephone, email address and details of the property or project, when you contact us by phone, by email or through a form.
• Technical information - IP address, browser and operating system, pages viewed and time spent. Collected automatically for operation, security and usage analysis.
• Cookies - small files stored in your browser. Detailed below.

Use of cookies

The site uses cookies necessary for its proper operation, and Google Analytics cookies to understand usage patterns and improve the site. Cookies can be blocked through your browser settings; blocking essential cookies may impair parts of the site.

Why we use the information

• To respond to your enquiry and provide the service you asked for.
• To manage your file with the authorities, once an agreement is signed.
• To improve the website, its content and our service.
• To meet legal obligations, including record-keeping and reporting duties.

Disclosure to third parties

We do not sell or rent personal information. Information is disclosed only: to parties required in order to handle your file (surveyor, consultants, the local authority) and with your consent; to technology providers who operate the website and mailing on our behalf, subject to confidentiality undertakings; and where we are required to do so by law or judicial order.

Information security

The site is secured with an SSL certificate, and access to information is limited to personnel who need it for their work. No online system offers absolute protection, so we cannot warrant complete immunity from unauthorised access.

Retention

Enquiries that do not lead to an engagement are kept for up to 24 months and then deleted. Information relating to active or completed files is kept for as long as the service requires and for the retention periods set by law.

Your rights

Under the Israeli Protection of Privacy Law, 5741-1981, you may inspect the information held about you, request its correction if it is inaccurate or out of date, and request its deletion subject to statutory retention duties. You may also unsubscribe from our mailing list at any time, using the unsubscribe link or by contacting us.

For rights enquiries: office@heterim.com. We respond within 14 business days.

Changes to this policy

We may update this policy from time to time. An updated version will be published on this page, with the date of the latest revision shown at the top.